Privacy Policy

Last updated: August 14, 2026

The protection of privacy, personal data and confidentiality of those who contact Alma Viva Psy is a priority.

This Privacy Policy explains how personal data is collected, used, stored and protected through the website [www.psicologadircelena.com](http://www.psicologadircelena.com), in accordance with the General Data Protection Regulation, hereinafter referred to as GDPR, and with the applicable legislation in Luxembourg.

This policy applies to the use of the website, information requests, appointments and newsletter subscription. The processing of data carried out in the context of psychological support is the subject of specific information, presented at the beginning of the support.

1. Data controller

The data controller is: Dircelena Martins Landim Psychologist and founder of Alma Viva Psy Place of activity: Luxembourg Phone: +352 661 071 700 Email: [contato@psicologadircelena.com](mailto:contato@psicologadircelena.com) Website: [www.psicologadircelena.com](http://www.psicologadircelena.com)

The address for face‑to‑face consultations is provided directly after appointment confirmation.

2. Personal data collected

Alma Viva Psy may collect the following data through the website:

  • name;
  • email address;
  • phone number;
  • country of residence;
  • type of service sought;
  • content of the message sent;
  • email address used for newsletter subscription;
  • date and time of contact or subscription;
  • record of consent given; technical data necessary for the operation and security of the website, such as IP address, device type, browser used and technical access logs.

Only data that is appropriate and necessary for the purposes set out in this policy is collected.

3. Clinical information and health data

The contact form is intended for information requests, appointments and professional contacts.

Diagnoses, reports, detailed clinical information or other sensitive health‑related data should not be included in the form.

If a person voluntarily provides such information, it will be treated confidentially and only to the extent necessary to respond to the request, assess the suitability of the support or ensure the protection of the person, as permitted by applicable law. When psychological support begins, the data required for assessment and intervention become part of a specific file, subject to the duty of confidentiality, professional obligations and specific protective measures.

4. Purposes of processing

Personal data collected through the website may be used for:

  • respond to information requests;
  • manage appointment requests;
  • contact the interested person;
  • provide information about consultations, lectures, workshops, training or partnerships;
  • organise the provision of requested services;
  • send the newsletter, when the person has given their consent;
  • comply with administrative, accounting or legal obligations;
  • ensure the operation, maintenance and security of the website;
  • prevent abusive use, unauthorised access or security incidents;
  • defend legitimate rights in the event of a complaint or legal proceedings.

The data will not be used for purposes incompatible with those for which they were collected.

5. Legal basis

The processing of personal data may be based on:

  • the person's consent, in particular for sending the newsletter and for using non‑essential cookies;
  • the necessary steps prior to the provision of a service;
  • the performance of a contract or requested service;
  • compliance with legal obligations;
  • the legitimate interest of Alma Viva Psy in responding to contacts, protecting the website, organising its activity and ensuring the defence of its rights;
  • when applicable to health data, under the conditions set out in Article 9 of the GDPR and the rules relating to psychological support, confidentiality and the protection of the person.

The person may withdraw their consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out previously.

6. Mandatory nature of data

Fields marked as mandatory are necessary to analyse and respond to the request.

The person is not obliged to provide data through the website. However, the absence of essential data may prevent a response or the management of the appointment.

The phone number should only be requested when it is necessary to establish contact or manage an appointment.

7. Newsletter and information communications

The person may voluntarily subscribe to the Alma Viva Psy newsletter to receive:

  • awareness and information content on mental health;
  • information about lectures, workshops and training;
  • announcement of new activities, programmes or services;
  • news related to Alma Viva Psy.

The email address will be used for these communications based on the consent given at the time of subscription.

Subscription to the newsletter is optional and does not affect access to the website or to Alma Viva Psy's services.

The person may withdraw their consent and cancel their subscription at any time using the “Unsubscribe” option included in each message, or by sending a request to [contato@psicologadircelena.com](mailto:contato@psicologadircelena.com).

After cancellation, the email address will be removed from the distribution list, unless its retention is necessary to demonstrate compliance with a legal obligation. Newsletter contacts will not be sold, transferred for third‑party advertising or used for purposes other than those stated at the time of subscription.

8. Recipients of the data

Personal data is processed by the Alma Viva Psy data controller and, when necessary, by providers who ensure:

  • hosting and technical maintenance of the website;
  • the operation of professional email;
  • technical management of forms;
  • storage and sending of the newsletter;
  • IT security;
  • accounting and compliance with legal obligations;
  • other services necessary for the operation of the activity.

These providers may only process the data within the limits necessary for the provision of their services and are subject to confidentiality, security and data protection obligations.

The data may also be disclosed to public, judicial or administrative authorities when there is a legal obligation, a valid decision or a need for protection provided by law.

Alma Viva Psy does not sell, rent or trade personal data.

9. Confidentiality

Contacts and information related to psychological support are treated confidentially.

Confidentiality may be limited when there is a legal obligation, a court order or a serious danger to the person or third parties, always in accordance with applicable law and professional obligations.

The website, the contact form, email and WhatsApp do not act as emergency services.

In case of immediate danger or emergency, emergency services should be contacted on 112.

10. Data retention

Data is kept only for as long as necessary for the purpose for which it was collected. As a rule:

  • information requests that do not lead to support may be kept for up to 12 months after the last contact;
  • data associated with an appointment or service provision will be kept for the period necessary to manage the professional relationship;
  • data used for the newsletter will be kept as long as the subscription remains active;
  • after cancellation of the newsletter, a minimum record of consent and withdrawal may be kept, when necessary to demonstrate compliance with the GDPR;
  • accounting documents and invoices may be kept for 10 years, in accordance with the obligations applicable in Luxembourg;
  • technical logs will be kept for the period necessary for the security and operation of the website;
  • data included in a psychological support file will be kept in accordance with applicable legal and professional obligations.

At the end of the retention period, data will be deleted, anonymised or archived when there is a legal obligation justifying its retention.

11. Data security

Alma Viva Psy adopts appropriate technical and organisational measures to protect personal data against:

  • unauthorised access;
  • loss, alteration or destruction;
  • improper disclosure;
  • misuse;
  • security incidents.

Despite the measures taken, no data transmission over the Internet can be considered completely risk‑free.

For this reason, clinical documents, reports or detailed health information should not be sent through the general website form.

12. Cookies

The website may use technical cookies strictly necessary for its operation, security, navigation and storage of user preferences.

Analytics, advertising, social media or other non‑essential cookies may only be used after prior, free and informed consent.

The person should be able to accept, refuse or configure non‑essential cookies with the same ease. Refusal of these cookies must not prevent normal access to the website. Consent may be changed or withdrawn through the cookie settings provided on the website.

13. Google Maps and external content

The website may display a map or other content provided by external services.

These services may collect technical data, including the IP address, and use their own cookies.

Whenever legally required, these contents will only be loaded after the person gives their consent. The use of these services is also subject to the privacy policies of their respective providers.

14. Links to social networks

The website may contain links to Alma Viva Psy's pages on Instagram, Facebook, TikTok, LinkedIn or other platforms.

By clicking on a link, the person starts using an external platform, which processes data according to its own privacy policies.

Alma Viva Psy does not control the data processing carried out by these platforms. The presence of a link does not mean that the visitor's data is automatically transmitted to the social network, unless external components that perform this transmission are used. These components must comply with the applicable consent rules.

15. International transfers

Some technology providers may process data outside the European Economic Area.

When this happens, the guarantees provided for in the GDPR will be used, namely adequacy decisions, standard contractual clauses or other legally recognised mechanisms.

16. Rights of the data subjects

Under the GDPR, the person may, in accordance with the applicable conditions:

  • request access to their personal data;
  • obtain a copy of the data;
  • request correction of inaccurate or incomplete information;
  • request the deletion of data;
  • request restriction of processing;
  • object to certain processing;
  • request data portability;
  • withdraw consent;
  • obtain information about the recipients of the data;
  • lodge a complaint with the data protection authority.

These rights may be subject to limitations when retention is necessary to comply with a legal obligation, protect rights, ensure continuity of support or respect other professional responsibilities.

To exercise their rights, the person may contact: Email: [contato@psicologadircelena.com](mailto:contato@psicologadircelena.com) Phone: +352 661 071 700

Additional information may be requested to confirm the person's identity and protect the data against improper requests.

17. Complaint to the CNPD

If you consider that your data is not being processed properly, you may lodge a complaint with:

National Commission for Data Protection — CNPD 15, Boulevard du Jazz L-4370 Belvaux Luxembourg Website: [www.cnpd.public.lu](http://www.cnpd.public.lu)

It is recommended that the person contacts Alma Viva Psy first, so that the situation can be analysed and clarified.

18. Minors

Minors should not use the form independently to send clinical information or detailed health data.

Requests for support for minors must, as a rule, be made by their legal representative, without prejudice to the minor's rights, their capacity to understand, the rules on consent and the protection obligations applicable to each situation.

19. Automated decisions

Alma Viva Psy does not use data collected through the website to make exclusively automated decisions that produce legal effects or significantly affect the person.

20. Changes to the Privacy Policy

This Privacy Policy may be updated whenever there are changes to the website, the services used, data processing practices or applicable legislation.

The updated version will be published on this page with the date of the last update.

21. Contact

For questions related to this Privacy Policy or the processing of personal data:

Alma Viva Psy Responsible: Dircelena Martins Landim Luxembourg Phone: +352 661 071 700 Email: [contato@psicologadircelena.com](mailto:contato@psicologadircelena.com) Website: [www.psicologadircelena.com](http://www.psicologadircelena.com)